DOMESTIC SHIPPING
We provide free shipping to everybody residing in India. We also provide Cash on Delivery to most parts of India. Although, we apologize if we are unable to cover your pin code due to logistic constraints.
You could expect your order anytime from 6 to 12 days after your order is dispatched. Once your order is shipped, we will send you an email where you could track your parcel. Sometimes, due to unavoidable circumstances, such as bad weather conditions, riots or local unrest to name a few, your parcel might be delayed. Please bear with us that natural calamities are an Act of God and we would be helpless in such a situation.
We will provide you with the “Proof of Delivery” for your order. However, we are also not responsible for packages that show as “Delivered” to you but are lost or not received by you. Please check the tracking details to see who has received the parcel at the address given by you.
EXPEDITED SHIPPING
We provide expedited or 48 hour shipping for a small amount of INR 300 all over India. However, expedited shipping is available only for prepaid orders. Please email us at contact@luhosilk.com or WhatsApp us at +917738259419 to know more.
We close all delivery cases in three months from the date of your order. In case of any queries after this time period, please contact the delivery partner directly for order statuses and we claim no responsibility for invalid AWBS after three months from the date of order.
INTERNATIONAL SHIPPING
For international orders, we use a standard shipping rate of USD 15 for orders upto a value of USD 199. All orders with a value of USD 200 and above qualify for free international shipping. International orders usually take about 10 to 20 days to reach depending on the country from where you order. Shipping fees is non refundable.
We take no responsibility for clearing customs in your country and the extra charges you may incur due to the same. Please check with your local authorities before you place your order.
You can email us at contact@luhosilk.com if you have any questions for us and we will get back to you as soon as we can.